- How do I order?
You can order at any time by using our secure online Protx payment system. We accept Mastercard, Solo, Switch/UK Maestro, Visa, and Visa Debit/Delta. Please don’t hesitate to contact us by e-mail if you have any queries concerning payment by other credit or debit card.
- Is online payment secure?
Any information which you supply when paying for your products is encrypted on our secure server. You can therefore rest assured that we do our utmost to ensure that your online shopping experience is hassle-free and that your credit card details are protected against fraud.
- How long are delivery times?
We despatch goods within two working days of receiving an order.
Standard delivery in the UK costs just £8.00 inc. VAT. Please allow two to three working days for this service. For overseas locations, deliveries will take between three and seven working days at a charge of £20.00 inc. VAT.
- How will I know that you have received my order?
Once you have submitted your order online, you will be sent an automatic receipt of order confirmation containing your unique order number. You will be asked for this number during any future correspondence concerning queries or problems, so please keep it to hand.
- Will you tell me the delivery date of my order?
You will receive a despatch e-mail when your order has been scheduled to leave the warehouse.
- Can I have my order delivered to an address which is not my own?
Yes. All you have to do is fill in the address you wish your goods to be delivered to in the ‘shipping address’ box when you place your order.
- What happens if you don’t have an item in stock?
If an item you have ordered is out of stock, you will receive notification within 24 hours, during working hours only.
- Can I order a catalogue of all your wallcoverings?
We don’t have a catalogue simply because of our vast product range, which is visually represented on our website.
- What is your returns policy?
If you receive a product which is in any way faulty, we will provide a full replacement or refund at no extra charge. In this event, please contact us immediately by e-mail at: email@example.com via the Contact Us page.
Please note that you should always check wallpaper products for faults before and during hanging. Should you find a fault, please return a sample of the product to us with its original label. You may not need to return the whole of the wallpaper product but if in doubt, please contact us at the above address.
- Can I return non-faulty goods?
If you have had the goods for less than seven working days and have changed your mind, you are entitled to return the product to us for a full refund, minus the cost of the initial delivery service and a 25% re-stocking charge.
This is on the condition that you return the goods in a re-saleable condition, that is, unopened and undamaged. The customer is responsible for returning the goods at his/her own cost. Find our postal address at the Contact Us page.
- Is it possible to order a sample?
Yes. We strongly recommend that you order a sample before you place your order. This is to make sure that the wallcovering is exactly what you’re looking for in terms of colour, texture, and design.
To order a sample, simply click on the ‘Request Sample’ button on the product page and follow the instructions.
- Do you have a complaints procedure?
Yes. If you are unhappy in any way with either the product or our service, then please contact us via the e-mail address below and we will endeavour to deal with your complaint as quickly as possible. We will notify you within 5 working days of receipt of your complaint and aim to provide a prompt timescale for the resolution of the problem.
Please e-mail us at firstname.lastname@example.org
- Why bother with wallpaper – isn’t it easier just to paint?
As well as the advantage of avoiding having to paint the wall again and again, either to cover a strong colour or because you’ve forgotten where you started, our wallpapers and paste-the-wall products are easy to hang and also look fantastic, with a fascinating range of designs and colours that you won’t find in a paint pot!
- Do I need to use a lining paper?
We would always recommend using a lining paper as it provides a good base for your wall covering, meaning that you get maximum adhesion and a spectacular smooth finish.
- Can’t I just paper over my old wallpaper?
If the existing paper is smooth and flat then it is possible, but we don’t recommend hanging a new wall covering over vinyl or textured papers, as you won’t get a good adhesion. The best finish will always be achieved by removing the unwanted paper first.
- Can I paint over wallpaper?
First you need to check the label to see if the product can be painted over but you should always check a small sample first to see if it will give you the desired result. If so, we recommend a high quality matt emulsion which should be allowed to dry before adding a silk emulsion or satin and gloss paints.
- Can I paint over an Expanded White paper?
Yes you can. See question four for details of painting over wallpaper.
- What paste should I use?
We find that most commercially-produced wallpaper pastes are equally as effective, but we would suggest reading the instructions in detail before you go ahead.
- I’d like to paper my bathroom – what kind of wallpaper should I use?
A vinyl wallpaper would be suitable for use in a bathroom, but please remember that these papers are splash-proof only and although they resist moisture, they are not recommended for any area which comes into direct contact with water, such as around the bath or shower cubicle.
- What kind of wallpaper is best to use in my kitchen?
As with a bathroom, the best paper to use in a kitchen is a vinyl. We don’t recommend papering areas which will be in direct contact with water, as vinyl wallpapers are splash-proof and moisture-resistant only.
- What is a vinyl to vinyl adhesive?
A vinyl to vinyl adhesive is used when hanging a border over a flat wallpaper, or over a paper which has a light texture. Standard wallpaper paste will not allow adhesion to vinyl.
- What does cross lining mean?
In order to get the best professional quality finish, try hanging the lining paper horizontally. The wallpaper will hang more smoothly over cross lining.
- What does pattern match mean?
It is important to make sure that when hanging a patterned wallpaper the pattern matches when the strips are hung side by side. Pattern matches come in three forms: free match, straight match, and off-set match.
- What is free match?
Free match wallpaper is very easy to hang, as the paper does not need to match side by side and can be hung without seams to create a smooth, free pattern, no matter which strips are put together. This means that you will waste less paper too. This is the symbol for free match:
- What is a straight match?
A straight match is when the left and right sides of the strip create a straight, horizontal design when the strips are hung side by side. You can quickly test this to make sure, by laying two strips out together. This is the symbol for a straight match:
- What is an off-set match?
An off-set match is where the strips will only match if the second strip of paper is dropped by the particular distance specified on the label in order to create a match. The symbol for an off-set match is:
- What is design repeat?
Wallpaper designs are printed from cylindrical rollers which means that the design is repeated on each turn of the roller. A design repeat can be as big as the circumference of the whole roller, or the roller can print a smaller repeat in one turn.
- What do the other symbols mean?
You will find other symbols printed on the label. They refer to the direction in which the wallpaper should be hung, cleaning instructions and how to apply the paper.
- Can I get a border to match my wallpaper?
Many of our wallpapers and wallcoverings have coordinating papers and borders. Just click on the sample and you’ll find a selection.
- Can I get the same design in different colours?
Just click on the sample you want to find out what colours the design is in.
- How difficult is it to hang wallpaper well?
It’s easy when you know how! Just follow our simple guide to hanging wallpaper and you’ll find everything you need to know about creating a professional finish all by yourself.
- What does ‘paste the wall’ mean?
Exactly what it says! Instead of pasting the back of the wallcovering, you apply the wallpaper paste directly onto the wall. This makes hanging much easier and less messy, especially for those who haven’t papered before.
- I’ve notice that some wallcoverings are ‘spongeable’ while others are ‘scrubbable’. What’s the best way to clean my wallpaper?
If the directions indicate that the wallcovering is spongeable then you should clean the surface with soapy water and a cloth. Scrubbable wallcoverings can be cleaned with gentle cleaning detergents and a scrubbing brush.